Guest FAQ's
Answers to common guest questions
- What are Your Contact Details?
- Where do I pick up the keys? Will you meet me at the property?
- What Are The Rules for Pets?
- Are Linen & Towels Supplied?
- Can I Have a Late Check Out?
- Can I Check in Early?
- Can I See the Rental Agreement / Terms and Conditions Before Booking?
- When Can I Check-in?
- What Are Your Cancellation Policies?
- How Do I Access the Property? When will I receive the access details?
- Do you supply pantry items / consumables? What if some are missing?
- I Have an Urgent Situation / Emergency - Help Me Now!
- What TV options are provided?
- Do you provide milk?
- I have a question about what facilities / amenities are available at a property
- Do Your Properties Have Wifi?
- What Are Your Prices Throughout the Year? Do You Offer Discounts?
- Do I need to purchase wood or kindling for the fire / fire pit?
- Can I cancel then book direct to get a cheaper price?
- Do You Use Noise Monitoring? Is it Privacy Compliant?